:root{color:#1f2937;background:#f7f8fb;color-scheme:light;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,Segoe UI,sans-serif;font-synthesis:none;text-rendering:optimizeLegibility;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}:root[data-theme=dark]{color:#e5e7eb;background:#080914;color-scheme:dark}*{box-sizing:border-box}body{min-width:320px;min-height:100vh;margin:0}a{color:inherit;text-decoration:none}button,input,select,textarea{font:inherit}input,textarea,select{font-size:16px}.app-shell{min-height:100vh}.site-header{position:sticky;top:0;z-index:10;display:flex;align-items:center;justify-content:space-between;gap:24px;min-height:72px;padding:0 40px;border-bottom:1px solid 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#e5e7eb;border-radius:8px;background:#f9fafb}.series-info-copy{min-width:0}.series-info-copy h2{margin:0;overflow-wrap:anywhere;color:#111827;font-size:18px;line-height:1.28;letter-spacing:0}.series-info-copy p{margin:8px 0 0;color:#6b7280;font-size:14px;line-height:1.45}.feedback-category-field{min-width:0;margin:0;padding:0;border:0}.feedback-category-field legend,.ticket-field span{display:block;margin-bottom:8px;color:#374151;font-size:14px;font-weight:800}.feedback-category-grid{display:flex;flex-wrap:wrap;align-items:flex-start;justify-content:flex-start;gap:8px}.feedback-category-option{flex:0 0 auto;min-width:max-content}.feedback-category-option input{position:absolute;width:1px;height:1px;opacity:0;pointer-events:none}.feedback-category-option span{display:flex;min-height:44px;align-items:center;justify-content:center;padding:0 10px;border:1px solid #d1d5db;border-radius:8px;background:#f9fafb;color:#4b5563;font-size:14px;font-weight:800;line-height:1.25;text-align:center;white-space:nowrap}.feedback-mobile-page[dir=rtl] .feedback-category-option span{direction:rtl}.feedback-category-option input:checked+span{border-color:#1d4ed8;background:#eff6ff;color:#1d4ed8}.feedback-category-option input:focus-visible+span{outline:3px solid rgba(37,99,235,.18)}.ticket-field{display:grid;min-width:0}.episode-context-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}@media(max-width:420px){.episode-context-grid{grid-template-columns:1fr}}.ticket-field input,.ticket-field textarea{width:100%;border:1px solid #d1d5db;border-radius:8px;background:#fff;color:#111827}.ticket-field input{height:48px;padding:0 13px}.ticket-field textarea{min-height:168px;resize:vertical;padding:13px;line-height:1.55}.ticket-field input::placeholder,.ticket-field textarea::placeholder{color:#9ca3af}.ticket-field input:focus,.ticket-field textarea:focus{border-color:#1d4ed8;outline:3px solid rgba(37,99,235,.16)}.ticket-submit-button{display:inline-flex;min-height:50px;align-items:center;justify-content:center;border:0;border-radius:8px;background:#111827;color:#fff;cursor:pointer;font-weight:850;box-shadow:0 14px 28px #11182738}.ticket-submit-button:disabled{cursor:not-allowed;opacity:.68;transform:none;box-shadow:none}.ticket-submit-button:active{transform:translateY(1px)}.ticket-form-message{margin:0;border-radius:8px;background:#fff7ed;padding:12px 14px;color:#9a3412;font-size:14px;font-weight:750;line-height:1.5}.ticket-form-message.success{background:#ecfdf5;color:#047857}.mailbox-floating-button{position:fixed;right:max(16px,calc(env(safe-area-inset-right) + 16px));bottom:max(18px,calc(env(safe-area-inset-bottom) + 14px));z-index:20;display:inline-flex;max-width:calc(100vw - 32px);min-height:50px;align-items:center;justify-content:center;gap:8px;padding:0 16px;border:1px solid rgba(255,255,255,.28);border-radius:999px;background:#111827;color:#fff;cursor:pointer;box-shadow:0 16px 34px #11182742;font-size:14px;font-weight:850;line-height:1;text-decoration:none;white-space:nowrap;transition:box-shadow .18s ease,transform .18s ease,background .18s ease}.mailbox-floating-button:hover{background:#1f2937;box-shadow:0 18px 38px #1118274d}.mailbox-floating-button:focus-visible{outline:3px solid rgba(37,99,235,.22);outline-offset:3px}.mailbox-floating-button:active{transform:translateY(1px)}.mailbox-floating-button:disabled{cursor:wait;opacity:.72;transform:none}.floating-unread-badge{position:absolute;top:-7px;right:-5px;display:inline-grid;min-width:22px;height:22px;place-items:center;border:2px solid #ffffff;border-radius:999px;background:#ef4444;color:#fff;box-shadow:0 8px 18px #b91c1c47;font-size:11px;font-weight:900;line-height:1}.mailbox-floating-icon{width:20px;height:20px;flex:0 0 auto;fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:1.8}.ticket-list-panel{display:grid;gap:14px}.ticket-list-state{display:grid;min-height:220px;place-items:center;align-content:center;gap:10px;padding:26px 22px;border:1px solid #e5e7eb;border-radius:8px;background:#fff;box-shadow:0 18px 44px #1118271a;text-align:center}.ticket-list-state strong{color:#111827;font-size:18px;line-height:1.35}.ticket-list-state p{max-width:24rem;margin:0;color:#6b7280;font-size:14px;line-height:1.55}.ticket-list-spinner{width:28px;height:28px;border:3px solid #e5e7eb;border-top-color:#1d4ed8;border-radius:999px;animation:ticket-spin .8s linear infinite}.ticket-list-action,.ticket-list-load-more{display:inline-flex;min-height:42px;align-items:center;justify-content:center;border:0;border-radius:8px;background:#111827;color:#fff;cursor:pointer;font-size:14px;font-weight:850}.ticket-list-action{margin-top:4px;padding:0 18px}.ticket-list{display:grid;gap:12px}.ticket-list-card{display:grid;gap:12px;min-width:0;padding:16px;border:1px solid #e5e7eb;border-radius:8px;background:#fff;cursor:pointer;box-shadow:0 12px 30px #11182714;transition:border-color .18s ease,box-shadow .18s ease,transform .18s ease}.ticket-list-card:hover{border-color:#2563eb3d;box-shadow:0 16px 36px #1118271f}.ticket-list-card:focus-visible{outline:3px solid rgba(37,99,235,.18);outline-offset:3px}.ticket-list-card:active{transform:translateY(1px)}.ticket-list-card.unread{border-color:#dc262638;box-shadow:0 12px 30px #11182714,inset 3px 0 #ef4444}.ticket-list-card-head{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:8px;direction:ltr}.ticket-list-card-tags{display:inline-flex;flex-wrap:wrap;gap:7px;align-items:center}.ticket-list-card h2{margin:0;overflow-wrap:anywhere;color:#111827;font-size:18px;line-height:1.35;letter-spacing:0}.ticket-status-pill,.ticket-unread-pill,.ticket-local-pill{display:inline-flex;min-height:28px;align-items:center;justify-content:center;border-radius:999px;padding:0 10px;font-size:12px;font-weight:850;line-height:1;white-space:nowrap}.ticket-status-pill{border:1px solid #d1d5db;background:#f9fafb;color:#4b5563}.ticket-status-pill.status-open{border-color:#2563eb38;background:#eff6ff;color:#1d4ed8}.ticket-status-pill.status-replied{border-color:#05966933;background:#ecfdf5;color:#047857}.ticket-status-pill.status-closed{border-color:#6b728033;background:#f3f4f6;color:#4b5563}.ticket-unread-pill{gap:6px;border:1px solid rgba(239,68,68,.2);background:#fef2f2;color:#b91c1c}.ticket-unread-dot{width:8px;height:8px;flex:0 0 auto;border-radius:999px;background:#ef4444;box-shadow:0 0 0 4px #ef44441f}.ticket-local-pill{border:1px solid rgba(124,58,237,.18);background:#f5f3ff;color:#6d28d9}.ticket-list-meta{display:grid;gap:10px;margin:0}.ticket-list-meta div{display:grid;min-width:0;grid-template-columns:88px minmax(0,1fr);gap:12px;align-items:baseline}.feedback-mobile-page[dir=rtl] .ticket-list-meta div{grid-template-columns:minmax(0,1fr) 88px}.ticket-list-meta dt,.ticket-list-meta dd{margin:0;min-width:0}.ticket-list-meta dt{color:#6b7280;font-size:13px;font-weight:800}.ticket-list-meta dd{overflow-wrap:anywhere;color:#374151;font-size:14px;line-height:1.45}.ticket-list-load-more{width:100%;margin-top:2px}.ticket-list-pagination{display:grid;gap:10px}.ticket-list-pagination p{margin:0;color:#6b7280;font-size:13px;font-weight:750;line-height:1.45;text-align:center}.ticket-list-pagination .ticket-list-load-more-error{border-radius:8px;background:#fff7ed;padding:10px 12px;color:#9a3412;font-weight:800}.ticket-list-load-more:disabled{cursor:not-allowed;opacity:.68}.ticket-detail-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;z-index:60;display:flex;align-items:center;justify-content:center;padding:18px;background:#0f172a85;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px)}.ticket-detail-dialog{display:flex;width:min(100%,540px);max-height:min(780px,calc(100dvh - 36px));min-height:min(620px,calc(100dvh - 36px));flex-direction:column;overflow:hidden;border:1px solid rgba(209,213,219,.92);border-radius:8px;background:#fff;box-shadow:0 28px 80px #0f172a4d}.ticket-detail-header{display:flex;flex:0 0 auto;align-items:flex-start;justify-content:space-between;gap:14px;padding:18px 18px 14px;border-bottom:1px solid #e5e7eb}.ticket-detail-header>div{display:grid;min-width:0;gap:8px}.ticket-detail-header h2{margin:0;overflow-wrap:anywhere;color:#111827;font-size:18px;line-height:1.32;letter-spacing:0}.ticket-detail-header p{margin:0;overflow-wrap:anywhere;color:#6b7280;font-size:12px;font-weight:800;line-height:1.4}.ticket-detail-close{display:inline-grid;width:38px;height:38px;flex:0 0 auto;place-items:center;border:1px solid #e5e7eb;border-radius:8px;background:#f9fafb;color:#374151;cursor:pointer}.ticket-detail-close svg{width:20px;height:20px;fill:none;stroke:currentColor;stroke-linecap:round;stroke-linejoin:round;stroke-width:2}.ticket-detail-close:focus-visible,.ticket-reply-form textarea:focus,.ticket-reply-form button:focus-visible{outline:3px solid rgba(37,99,235,.18);outline-offset:2px}.ticket-detail-body{flex:1 1 auto;min-height:0;overflow-y:auto;padding:16px;background:linear-gradient(180deg,#f8fafc,#fff 120px),#fff}.ticket-detail-state{display:grid;min-height:320px;place-items:center;align-content:center;gap:10px;text-align:center}.ticket-detail-state strong{color:#111827;font-size:17px}.ticket-detail-state p,.ticket-detail-empty{margin:0;color:#6b7280;font-size:14px;line-height:1.55}.ticket-message-list{display:grid;gap:12px}.ticket-message{display:flex;min-width:0}.ticket-message.role-user{justify-content:flex-end}.ticket-message.role-support{justify-content:flex-start}.ticket-message.role-system{justify-content:center}.ticket-message-bubble{display:grid;max-width:84%;min-width:0;gap:7px;padding:11px 12px;border:1px solid #e5e7eb;border-radius:8px;background:#fff;color:#111827;box-shadow:0 8px 18px #1118270f}.ticket-message.role-user .ticket-message-bubble{border-color:#2563eb2e;background:#eff6ff;color:#172554}.ticket-message.role-support .ticket-message-bubble{border-color:#0596692e;background:#f0fdf4;color:#064e3b}.ticket-message.role-system .ticket-message-bubble{max-width:92%;background:#f9fafb;color:#4b5563;text-align:center}.ticket-message-head{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:6px;direction:ltr}.ticket-message-head span{font-size:12px;font-weight:900}.ticket-message-head time{color:currentColor;font-size:11px;font-weight:750;opacity:.62}.ticket-message-bubble p{margin:0;overflow-wrap:anywhere;white-space:pre-wrap;font-size:14px;line-height:1.58}.ticket-reply-form{display:grid;flex:0 0 auto;gap:10px;padding:12px;border-top:1px solid #e5e7eb;background:#fff}.ticket-reply-form textarea{width:100%;min-height:86px;resize:vertical;border:1px solid #d1d5db;border-radius:8px;background:#fff;padding:11px 12px;color:#111827;line-height:1.5}.ticket-reply-form textarea::placeholder{color:#9ca3af}.ticket-reply-form button{display:inline-flex;min-height:44px;align-items:center;justify-content:center;border:0;border-radius:8px;background:#111827;color:#fff;cursor:pointer;font-weight:850}.ticket-reply-form button:disabled{cursor:not-allowed;opacity:.68}.ticket-reply-error{margin:0;border-radius:8px;background:#fff7ed;padding:9px 11px;color:#9a3412;font-size:13px;font-weight:800;line-height:1.45}.ticket-readonly-note{display:grid;gap:5px;padding:12px;border-top:1px solid #e5e7eb;background:#f9fafb}.ticket-readonly-note strong{color:#111827;font-size:13px;font-weight:900}.ticket-readonly-note p{margin:0;color:#6b7280;font-size:13px;font-weight:700;line-height:1.5}@keyframes ticket-spin{to{transform:rotate(360deg)}}:root[data-theme=dark] .feedback-mobile-page{background:linear-gradient(180deg,#201127 0,#201127 190px,#101827 360px,#080914),#080914}:root[data-theme=dark] .feedback-app-logo{border-color:#f472b657;box-shadow:0 14px 34px #00000061,0 0 0 1px #ffffff0f}:root[data-theme=dark] .theme-toggle-button,:root[data-theme=dark] .language-select-trigger,:root[data-theme=dark] .language-select-menu{border-color:#94a3b833;background:#0f172ad1;color:#f8fafc;box-shadow:0 16px 34px #00000052}:root[data-theme=dark] .theme-toggle-button:hover,:root[data-theme=dark] .language-select-trigger:hover{border-color:#f472b66b;background:#1e293beb}:root[data-theme=dark] .language-select-option{color:#cbd5e1}:root[data-theme=dark] .language-select-option:hover{background:#94a3b81a}:root[data-theme=dark] .language-select-option.active{border-color:#f472b670;background:#be185d2e;color:#fbcfe8;box-shadow:none}:root[data-theme=dark] .feedback-kicker{color:#f0abfc}:root[data-theme=dark] .feedback-intro h1,:root[data-theme=dark] .series-info-copy h2,:root[data-theme=dark] .ticket-list-state strong,:root[data-theme=dark] .ticket-list-card h2{color:#f8fafc}:root[data-theme=dark] .feedback-intro p,:root[data-theme=dark] .series-info-copy p,:root[data-theme=dark] .ticket-list-state p,:root[data-theme=dark] .ticket-list-pagination p{color:#aab6c8}:root[data-theme=dark] .ticket-submit-form,:root[data-theme=dark] .ticket-list-state,:root[data-theme=dark] .ticket-list-card{border-color:#94a3b829;background:#0f172ae6;box-shadow:0 18px 48px #00000057,inset 0 1px 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.ticket-list-load-more,:root[data-theme=dark] .mailbox-floating-button{background:linear-gradient(135deg,#e879f9,#38bdf8);color:#06121f;box-shadow:0 16px 34px #38bdf82e}:root[data-theme=dark] .mailbox-floating-button{border-color:#ffffff2e}:root[data-theme=dark] .floating-unread-badge{border-color:#111827;background:#fb7185;color:#1f0710;box-shadow:0 8px 18px #fb71853d}:root[data-theme=dark] .ticket-submit-button:disabled,:root[data-theme=dark] .ticket-list-load-more:disabled,:root[data-theme=dark] .mailbox-floating-button:disabled{box-shadow:none}:root[data-theme=dark] .ticket-form-message,:root[data-theme=dark] .ticket-list-pagination .ticket-list-load-more-error{background:#fb923c29;color:#fed7aa}:root[data-theme=dark] .ticket-form-message.success{background:#10b98124;color:#86efac}:root[data-theme=dark] .ticket-status-pill{border-color:#94a3b82e;background:#1e293bb3;color:#cbd5e1}:root[data-theme=dark] 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